Exchange Policy & Quality Assurance

At Greyweave, each rug is carefully handcrafted and quality-checked before dispatch to ensure it reaches you in perfect condition.

 

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Exchange for Manufacturing Defects

We offer an exchange in the rare event of a manufacturing defect, subject to the following conditions:

• Any concern must be reported within 7 day of delivery.

• Please email hello@greyweave.com with clear photographs or a short video highlighting the issue.

• Our quality team will review the request within 2–3 working days.

• Once approved, an exchange will be arranged at no additional cost.

 

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Exchange Conditions

• Rugs must be unused, unwashed, unaltered, and in original condition.

• Original packaging, labels, and tags must remain intact.

• Natural variations in colour, texture, weave, or finish are inherent to handcrafted rugs and are not considered defects.

• Damage resulting from use, washing, mishandling, or normal wear and tear is not eligible for exchange.

• Custom-made rugs are not eligible for exchange.

 

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Applicable Region

This policy applies to orders delivered within India only.