FAQs - Frequently Asked Questions

Are these Carpets made in India ?
How do I know if an item is eligible for a return?
After how many days can I return a item?
How long does it take to process the refund?
Where do you send the refund?
I did not receive an email after initiating a return?
When can I cancel my order?
What are the shipping charges?
When will my order arrive?
How do I check the estimated delivery date for any product?
How will I know whether my order is confirmed?
Is there any hidden cost?

Yes, all our products are proudly Made in India by skilled and seasoned artisians from aorund the country

An item is eligible for return within 14 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you

You can return the item within 14 days of the receipt.

If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 7-8 business days to reflect the amount in your account.

Refund is processed through the same payment method which was used to place the order.

Call us or email us to re-request a copy of the email. We will re-send it on your registered email address.

You can cancel your order online within 48 hours or before the shipment of the product is complete, whichever is earlier. After which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

We offer free shipping on every item purchased through our website.

We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary product to product and can be delivered the next day or maximum in 10 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.

Enter your delivery pin code on the product detail page to know the estimated delivery days for it.

1. Email order confirmation

2. In your online account (optional) at greyweave.com

3. Email with tracking details and Invoice once the product is shipped

No, absolutely not. The price mentioned on the webiste is inclusive of taxes. Delievry is Free.


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